Get in Touch
Have a question about ExaLaw? Need help with a document? Want to learn more about our Enterprise solutions? We’d love to hear from you.
Contact Options
General Enquiries
Email: hello@exalaw.com.au
Phone: 1300 EXALAW (1300 392 529) Monday to Friday, 9am - 5pm AEST
Address: Level 10, 123 George Street Sydney NSW 2000
Support
For existing customers with questions about:
- Your documents or account
- Technical issues with the platform
- Billing and subscription questions
Email: support@exalaw.com.au
Live Chat: Available in your ExaLaw dashboard Monday to Friday, 9am - 6pm AEST
Help Centre: help.exalaw.com.au
Enterprise Sales
For organisations interested in:
- Custom templates and workflows
- API integration
- Volume licensing
- Dedicated account management
Email: enterprise@exalaw.com.au
Phone: 1300 EXALAW (1300 392 529), Option 2
Partnerships
For potential partners including:
- Accountants and bookkeepers
- Business consultants
- HR professionals
- Technology integrators
Email: partners@exalaw.com.au
Media & Press
For journalists and media enquiries:
Email: press@exalaw.com.au
Lawyers
Interested in joining our lawyer network?
Email: lawyers@exalaw.com.au
Learn About Our Lawyer Network →
Send Us a Message
Response Times
We aim to respond to all enquiries within:
| Channel | Response Time |
|---|---|
| Live Chat | Immediate (during business hours) |
| Email Support | Within 4 business hours |
| General Email | Within 1 business day |
| Enterprise Enquiries | Within 4 business hours |
FAQs
Before reaching out, you might find your answer in our:
- Help Centre – Searchable knowledge base
- Pricing FAQ – Questions about plans and billing
- Platform Guides – How-to guides and tutorials
Visit Us
Our Sydney office is open for scheduled appointments:
Level 10, 123 George Street Sydney NSW 2000
Nearest stations: Circular Quay, Wynyard Building access via George Street entrance
Please contact us to arrange a visit.